Gardeners Barking Service Terms and Conditions

These Terms and Conditions set out the basis on which we provide gardening services. By making a booking, you agree to be bound by the terms below. They are intended to create a clear, fair, and practical arrangement for both the client and the gardening contractor. Please read them carefully before confirming any service.

In these terms, references to we, us, and our mean the provider of the gardening service, and references to you and your mean the customer receiving the service. These conditions apply to domestic and light commercial work unless otherwise agreed in writing. The Gardeners Barking service may include lawn care, pruning, planting, hedge trimming, seasonal maintenance, clearance, and related tasks agreed at booking.

By proceeding with a booking for gardening services in Barking, you confirm that you have authority to request the work at the property or site concerned. If you are acting on behalf of a landlord, tenant, managing agent, or business, you must ensure that you are authorised to accept these terms. Any special instructions should be disclosed before the service is confirmed.

1. Booking Process

Bookings are accepted subject to availability, site suitability, and confirmation of the scope of work. A booking request may be made by phone, email, online form, or any other method we make available from time to time. No booking is final until we have confirmed it and, where applicable, received any required deposit or prepayment.

At the time of booking, you should provide accurate information about the property, access arrangements, parking restrictions, pets, utility issues, waste volumes, and any hazards that may affect safe delivery of the service. If the information you provide is incomplete or inaccurate, we may revise the quotation, adjust the schedule, or decline the work if it cannot be carried out safely or reasonably.

The agreed service description will normally set out the date or date range, the tasks included, and any assumptions made when pricing the job. If you request changes after confirmation, we may treat those changes as a variation. Additional work will only be carried out if agreed by both parties. We may refuse extra tasks where they are unsafe, impractical, or outside our standard service offer.

2. Pricing and Payment

Prices may be quoted as fixed fees, hourly rates, or a combination of both depending on the nature of the work. Unless stated otherwise, quotations are based on the information available at the time and are valid for a limited period. Any quotation may be revised if the scope changes, access conditions differ from those described, or unforeseen issues materially increase the time, labour, or equipment required.

Payment terms will be confirmed at booking or on the invoice. We may require full payment in advance, a deposit, payment on completion, or payment within a specified period after invoicing. If a deposit is requested, the booking may not be secured until the deposit has been received. All sums must be paid in pounds sterling unless agreed otherwise.

Where payment is due on completion, you must ensure that a person with authority to approve the work is available to inspect and accept the service if necessary. Late payments may attract interest and recovery costs to the extent permitted by law. We reserve the right to suspend future work, withhold further bookings, or take recovery action if an invoice remains unpaid beyond the agreed period.

2.1 Payment Methods

We may accept bank transfer, debit or credit card, cash, or other methods that we announce from time to time. Some payment methods may not be available for all bookings. If card payments, bank charges, or third-party processing fees apply, these will be made clear before the transaction is completed. You are responsible for ensuring that any payment instruction is correct and authorised.

If a payment is reversed, charged back, or cancelled without valid reason, you must reimburse any resulting costs, administration charges, and losses suffered by us, subject to applicable law. We may also suspend further work until all disputed amounts are resolved. Where a payment plan has been agreed, failure to maintain the schedule may be treated as a breach of contract.

3. Cancellations, Rescheduling, and Access

You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the size and type of the job, the booking date, and any materials or labour already committed. If you cancel with insufficient notice, we may retain all or part of any deposit or charge a cancellation fee that reflects our reasonable losses.

If we arrive at the property and cannot carry out the work because of blocked access, unsafe conditions, missing permissions, incorrect address details, severe weather, or the absence of someone needed to authorise entry, the booking may be treated as a late cancellation. In those circumstances, we may charge a call-out fee or the full booked amount where our losses justify it and the law allows.

We may also reschedule or cancel a booking if conditions make the work unsafe, if equipment fails, if staff are unavailable due to illness or emergency, or if circumstances outside our control prevent performance. We will use reasonable efforts to offer a new date. If we must cancel and cannot reasonably reschedule, any prepayment for unused services will be refunded for the affected portion only, unless the law requires otherwise.

4. Service Standards and Liability

We will carry out the gardening work with reasonable care and skill, using suitable personnel and equipment for the agreed task. Natural variation in plants, turf, soil, weather, and seasonal growth means that results can never be guaranteed in exactly the same way as a manufactured product. Any estimate of completion time is indicative only unless expressly stated as fixed.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses, loss of enjoyment, loss of profit, or losses arising from matters outside our control. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Our liability for direct loss or damage arising from our failure to perform the service with reasonable care and skill shall be limited to the amount paid or payable for the affected service, except where a greater liability cannot be excluded by law. You are responsible for informing us of fragile items, hidden pipes, cables, irrigation systems, underground services, or other risks that may affect the work.

4.1 Property, Plants, and Site Conditions

Before work begins, you should remove or secure items that are valuable, breakable, or likely to be damaged by routine gardening activity. This includes ornaments, garden furniture, toys, tools, and loose fittings. We will take reasonable care while working, but we do not accept responsibility for pre-existing damage, wear and tear, or damage caused by hidden defects or unsuitable site conditions.

If a task involves cutting, pruning, or removal of plants, you acknowledge that living materials may react unpredictably. Although Gardeners Barking professionals work carefully, we cannot guarantee regrowth, flowering, survival, or future condition unless a specific written guarantee has been expressly given. Where a client asks us to reduce, reshape, or remove planting, the result may be irreversible.

5. Waste Removal and Environmental Compliance

If we remove green waste or other garden debris as part of the service, the handling, transport, and disposal of that waste will be subject to applicable waste management laws and local regulations. We will only transport waste that is generated by the agreed service unless additional waste removal has been arranged in advance. You must not place prohibited items into garden waste without our prior agreement.

Waste may include grass cuttings, hedge trimmings, branches, leaves, soil, roots, and similar organic material. Materials such as rubble, treated timber, asbestos, chemicals, oils, electrical items, batteries, glass, and household rubbish are not normally accepted as part of standard garden clearance. If such items are discovered, we may stop work, separate the materials, charge additional disposal costs, or leave the items for you to arrange separately.

Where duty of care documentation, transfer records, or other waste paperwork is required, we will complete the relevant process in accordance with applicable law. You agree to provide honest and accurate information about the origin of the waste. If you request disposal of materials that are restricted, hazardous, or misdescribed, you accept responsibility for any resulting loss, delay, fine, claim, or enforcement action arising from that misdescription, except where caused by our own breach.

6. Customer Responsibilities

You agree to provide safe and reasonable access to the site during the booked period. This includes access to gates, driveways, side entrances, shared areas, water supply if needed, and any necessary permissions from neighbours, landlords, managing agents, or freeholders. If access is delayed or limited, the service time may be shortened or the visit rescheduled at our discretion.

You are also responsible for ensuring that children, pets, and vulnerable persons are kept away from active work areas. Gardening work may involve sharp tools, moving machinery, trip hazards, noise, dust, and flying debris. If you ask us to work near occupied spaces, roads, or public footpaths, you must tell us in advance so that proper precautions can be considered.

Any request for us to work on plants, ground surfaces, or structures that may be subject to preservation restrictions, lease conditions, or shared ownership rules must be disclosed before the booking is accepted. If the work is prohibited or requires permission that has not been obtained, we may refuse to proceed and may charge for time already spent preparing for the job.

7. Complaints and Rectification

If you are unhappy with any aspect of the service, you should tell us within a reasonable time after completion so that we can review the issue. We may ask for photographs, a description of the concern, and reasonable access to the site to inspect the matter. Where a genuine fault in our workmanship is established, we may choose to re-perform the relevant service, provide a partial refund, or offer another appropriate remedy.

You must give us a fair opportunity to inspect and, where appropriate, correct any issue before arranging third-party work. If you instruct another contractor before we have had that opportunity, we may not be liable for the cost of those third-party works unless the law requires otherwise. This does not affect your statutory rights where they apply.

8. Changes to These Terms

We may update these terms from time to time to reflect operational changes, legal requirements, or improvements to our service processes. The version in force at the time of booking will usually apply to that booking unless a newer version is expressly agreed by both parties. If any term is found to be invalid or unenforceable, the remaining terms will continue in effect.

We may assign or subcontract part of the work where appropriate, provided the service remains within the agreed scope and is delivered to a reasonable standard. You may not transfer your rights or obligations under these terms to another person without our written consent.

9. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. Any dispute arising from or in connection with the service, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law provides otherwise. Nothing in these terms is intended to limit rights that cannot be excluded under applicable UK legislation.

If you continue with a booking after being provided with these Terms and Conditions, you are deemed to have read, understood, and accepted them. These terms form the entire agreement between the parties in relation to the booked gardening service, unless a written variation is agreed. For clarity, no oral statement, marketing description, or informal message will override these terms unless confirmed in writing.